Welcome to MacResource Computers and Service

Store Hours: Monday - Friday, 9:00AM - 6:00PM CST/CDT

 

Note: All systems offered for sale on this website are MacResource refurbished or used systems and not new or refurbished Apple products. New products may be purchased at our retail locations.

Privacy Policy

MacResource's Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by MacResource anytime you interact with MacResource, such as when you visit our website, when you purchase MacResource products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at MacResource, and we go to great lengths to protect it.

Why we collect personal information

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about. If you do not want MacResource to keep you up to date with MacResource news, software updates and the latest information on products and services click www.MacResource.com/contact/myinfo and update your personal contact information and preferences.

What information we collect and how we may use it

There are a number of situations in which your personal information may help us give you better products. For example:

Your Store ID and related information

The MacResource website allows you to create a Store ID based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here's how it works: You create a personal profile -- providing your name, phone number, email address, and in some cases your mailing address or a credit card number -- and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal Store ID -- typically your email address, because it's unique and easy to remember. The next time you order from the MacResource Store, all you need to do is enter your Store ID and password; the system looks up the information it needs to assist you.

Publicly displayed information is public

If you use a bulletin board or chat room on a MacResource website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. MacResource is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, MacResource will collect that information from your interaction and the information will become publicly available.

When we disclose your information

MacResource takes your privacy very seriously. MacResource does not sell or rent your contact information to other marketers.

Within the Apple Group

To help us provide superior service, your personal information may be shared with legal entities within the Apple group globally who will take steps to safeguard it in accordance with MacResource's and Apple's privacy policies.

With our service providers, vendors, and strategic partners

There are also times when it may be advantageous for MacResource to make certain personal information about you available to companies that MacResource has a strategic relationship with or that perform work for MacResource to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with MacResource's policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the MacResource website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information

MacResource takes precautions -- including administrative, technical, and physical measures -- to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The MacResource Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the MacResource Online Store, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 or later, or Internet Explorer. Doing so protects the confidentiality of your personal and credit card information while it's transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser like Safari.

Integrity of your personal information

MacResource has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Kids

MacResource recognizes that parents, guardians, or other adults often purchase our products for family use, including use by minors. We do not knowingly collect personal information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the personal information of the MacResource purchaser of the product, and will be treated as such by this privacy policy. If a child under 13 submits personal information to MacResource and we learn that that personal information is the information of a child under 13, we will attempt to delete the information as soon as possible.

Cookies and other technologies

As is standard practice on many corporate websites, MacResource's website uses "cookies" and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the MacResource Store. Information such as your country and language -- and if you're an educator, your school -- helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products, personalize Mac OS X, and provide you with customer service.

If, however, you prefer not to use cookies, you can disable cookies in your browser settings. Please note that certain features of the MacResource website will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole. MacResource will not use the information collected to market directly to that person.

In some of our email messages we use a "click-through URL" linked to content on the MacResource website. When customers click one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags -- tiny graphic images -- to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site. Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to ensure that we're sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer. We store all of this information in a secure database located in the United States.

Our companywide commitment to your privacy

As we said, MacResource takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to MacResource employees and strictly enforce privacy safeguards within the company. In addition, MacResource supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.

MacResource's website has links to the sites of other companies. MacResource is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions

If you have questions or concerns about MacResource's Customer Privacy Policy or data processing, please contact us.

If you do not want MacResource to keep you up to date with MacResource news, software updates and the latest information on products and services, please let us know. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

MacResource may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

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